Co-Managed / Partner IT

Partner IT

The in-house IT team and management retain direct control and oversight of core IT systems.
Responsibilities are shared based on a tailored agreement, with Computer Guts filling specific resource or skill gaps.
Companies with an existing, often overworked, IT team that needs to supplement its skills or capacity.
More flexible, as you only pay for the specific services you need from Computer Guts.

Fully Managed IT

Computer Guts assumes full control and responsibility for all IT operations.
Computer Guts handles all IT-related tasks, from day-to-day support to long-term strategy.
Businesses that do not have an internal IT department or want to completely offload all IT duties.
Often involves a fixed, predictable monthly fee for all-inclusive support.

What is Co-Managed / Partner IT?

A strategic partnership where your internal IT team and Computer Guts work together. Instead of fully outsourcing, your in-house staff maintains control of day-to-day operations, while the external provider supplements their capabilities.

Who is it for?

Companies with an existing, often overworked, IT team that needs to supplement its skills or capacity.

How does it work?

The responsibilities are divided based on a strategic, customized plan:

Initial assessment: The process begins with an audit to evaluate your internal IT team's strengths, weaknesses, and resource gaps.

Strategic planning: Based on the assessment, your business and Computer Guts decide which tasks will be managed in-house and which will be delegated.

Collaborative work: Your internal team continues to handle day-to-day operations and strategic, business-specific projects. Meanwhile, Computer Guts provides specialized services, such as enhanced cybersecurity, 24/7 monitoring, or advanced cloud management.

Shared resources: Computer Guts provides enterprise-grade tools, reporting dashboards, and ticketing systems that are shared with the internal team, enhancing your own capabilities and efficiency.

Mentorship and training: In addition to providing services, Computer Guts can offer training and mentorship to your in-house team, helping them grow their skills.

Key Benefits:

This flexible arrangement allows you to enhance your IT support without the cost and effort of hiring more full-time staff. By offloading routine tasks and gaining access to specialized skills like advanced cybersecurity and strategic guidance, your internal team is empowered to focus on core business initiatives.

Enhanced Expertise: Access advanced skills in areas like cybersecurity, cloud management, and strategic planning.
Cost Efficiency: Get specialized help only when you need it, which is more affordable than hiring a full-time expert.
Greater Control: Your internal team stays in the driver's seat, ensuring your IT strategy aligns with your business goals.
Reduced Burnout: Alleviate the strain on an overwhelmed team by providing them with additional, on-demand support.
Scalability: Easily scale your IT resources up or down to manage new projects or periods of growth.

Cyber Security

24/7 Security Operations Center (SOC): Round-the-clock monitoring and incident response, which an internal team may not have the capacity for.

Advanced Threat Detection: Access to enterprise-grade tools and specialized expertise to identify and neutralize advanced cyber threats like zero-day exploits and sophisticated phishing attacks.

Compliance and Risk Management: Support for navigating complex regulatory requirements, such as HIPAA, PCI DSS, and GDPR, including audit preparation and policy development.

Vulnerability Management: Proactive scanning and penetration testing to find and fix security weaknesses before they can be exploited.

Help Desk and End-User Support

24/7/365 Help Desk: Providing after-hours, weekend, and holiday support coverage, so the internal team can avoid burnout and focus on high-priority issues during business hours.

Tier 1/2/3 Support Escalation

Projects & Strategy

Project-Based Support: Supplementing the internal team with extra staff and expertise to execute specific projects, such as a cloud migration, office move, or major hardware refresh.

Strategic Consulting: Offering expert insights on emerging technologies, creating long-term IT roadmaps, and assisting with strategic technology planning.

Automation & Maintenance

Remote Monitoring and Management (RMM): Providing access to sophisticated tools that allow for proactive monitoring and maintenance of systems, often more advanced than what an in-house team might have.

Patch Management: Automating the complex, time-consuming process of applying software updates and security patches across all devices.

Infrastructure & Network Management

Cloud Management and Migration: Expertise for navigating complex public, private, and hybrid cloud environments, including migrations, cost optimization, and ensuring high availability.

Network Performance Monitoring: Continuous monitoring of network performance and reliability to prevent bottlenecks and resolve issues before they impact business operations.

Server Maintenance: Offloading regular server updates, patching, and performance tuning to ensure reliability and uptime.

IT Vendor Management: Acting as a single point of contact to manage relationships with technology vendors, including hardware, software, and telecommunications providers.