1. Privacy & Data Handling

Who We Are: Our website address is: https://www.computerguts.net.

Website Interactions:

• Contact & Communications: We collect information you provide directly to us when you fill out a contact form, request a consultation, or take our Business Continuity & Risk Audit. This is used to respond to your inquiries and provide IT support.
• Comments: When visitors leave comments, we collect the data shown in the form, plus the IP address and browser user agent string to assist in spam detection.
• Cookies & Caching: We use cookies for your convenience, such as saving login info or comment details. This site utilizes local caching to facilitate faster response times. Cache files are temporary and are not accessed by third parties.
• Data Security: We implement appropriate security measures to protect your personal information. In accordance with Wis. Stat. § 134.98, we will notify you in the event of a confirmed data breach involving your personal data.

Payment Privacy (CSG Forte):
Transactions are processed securely via CSG Forte. We collect Personal, Transaction, and Technical Information to fulfill orders and prevent fraud. We do not store full credit card numbers or bank account details on our local servers; all payment data is handled directly within CSG Forte’s PCI-compliant environment.

2. Terms of Website Use & Initial Service

General Conditions:
By visiting our site or requesting a consultation, you engage in our “Service” and agree to these Terms. You may not use our site for any illegal purpose or transmit any malicious code.

Risk Assessments & Consultations:
Strategic guidance provided on this site (including the "Risk Audit") is for consulting purposes. Professional technical oversight is only established through a signed Master Service Agreement (MSA) or Statement of Work (SOW).

Initial Service & Shared Responsibility:

• Remote Access: By requesting on-demand remote support or a discovery assessment, you grant us permission to access your systems.
• Backups: While we offer Managed Disaster Recovery for contracted partners, a shared responsibility model applies to initial or on-demand services. For non-managed clients, you are responsible for maintaining current backups. Computer Guts, LLC is not liable for data loss during one-time repairs or assessments.

Limitation of Liability:
To the maximum extent permitted by Wisconsin law, Computer Guts, LLC’s total liability shall not exceed the amount paid for the specific service provided. We are not liable for indirect, incidental, or consequential damages, including lost profits or data loss.

3. Governing Law & Venue

These Terms and any initial service engagements are governed by the laws of the State of Wisconsin. Any legal proceedings shall take place exclusively in the courts of Jackson County, Wisconsin.

Contact Us

Computer Guts, LLC
409 Washington St, Merrillan, WI 54754
Email: service@computerguts.net | Phone: 715-333-3456